All In appoints People Connective to deliver specialist support for disabled members
We're delighted to announce that People Connective from The Card Network has been appointed to provide All In's accessible helpdesk for disabled people when the scheme opens to members later in 2026.
The All In helpdesk will offer friendly person-centred support through multiple channels, including phone, email, live chat, virtual appointments (with optional BSL interpretation), and post.
Members will be able to choose the communication method that works best for them, without being pushed towards digital-only or automated routes.
The Card Network has more than 20 years’ experience delivering accessible customer support for national disability schemes, including the national CEA Card Scheme, and Hynt, the Welsh access scheme that All In is building upon. In 2025, People Connective was launched to focus specifically on inclusive, people-first member support.
All In is the new access scheme set to transform accessibility across the UK and Ireland. The project is currently moving through a phased rollout for creative and cultural organisations, and is set to welcome disabled members later in 2026.
Kelly Parish, Senior Manager, Diversity, Arts Council England says:
“We know that for many disabled people, the biggest barriers can appear at the very first point of contact. That’s why we want to give our disabled members the choice on how they want to get in touch with us. By appointing People Connective, our disabled members will be met with understanding, flexibility and a real person at the other end of support. This partnership reflects our commitment to putting disabled people at the heart of All In.”
Suzi Peake, Marketing Director of The Card Network said:
“This is a hugely proud moment for our whole team. Accessibility has always been central to what we do and being trusted with a national programme like All In shows what’s possible when inclusive design and real human support come together.
All In is a partnership between Arts Council England, Arts Council Ireland, Arts Council of Northern Ireland, Arts Council of Wales, and Creative Scotland.
