Outsourced sign-up and member services support.
Delivered by People Connective from The Card Network.
We provide outsourced back office and customer service support to membership schemes and programs across a range of sectors.
We handle all of the enquiries, sign-ups and admin, so you can focus on core business areas like engaging and retaining members.
Our Services
Sign-up and enrolment services that fit your membership model.
Pick the services that work for you. Integrate them with your own systems, or have them standalone.
Outsourced Helpdesk
The first point of contact for Scheme enquiries. Customer Experience & Support.
Application Processing & Eligibility Vetting
Secure identity checks, validation and compliance.
Tech Solutions
Bespoke front facing Member Portals & secure back-end admin panels.
Payment Processing
PCI Compliant Payment Services.
Back Office Processing
Back office processing that streamlines admin tasks.
Renewals & Retention Campaigns
Automated Email Follow-Ups and Renewal Reminders.
Digital & Physical Card Printing
Card Printing & Personalisation Specialists.
Fulfilment & Mailing
Card Fulfilment & Membership Pack Mailing.
- ✔ Over 20 years’ experience in managing Membership ID Card Schemes
- ✔ Integrate effortlessly with your own systems via our API hook-up
- ✔ Highly experienced in dealing with accessibility and disabled card schemes
- ✔ A proven and trusted partner to UK-wide schemes
Our Numbers
A snapshot of what we deliver every single day — backed by experience, accuracy and a focus on genuine support.
20+
Years' Experience
c1000
Applications processed daily
3500+
Payments processed weekly
5000+
Items fulfilled weekly
1
Focus: providing accessible support
The Benefits of Outsourcing Your Membership Sign-Up & Admin
Reduce workload, increase accuracy and deliver a better member experience — all while keeping costs under control.
Free Up Your Team
Focus your staff on core activities that drive engagement and revenue, not admin.
Realise Cost Efficiencies
No need to invest in staff, software, training or additional infrastructure.
Consistent Customer Service
Our trained team deliver friendly, knowledgeable customer support every time.
Improve Accuracy & Compliance
Reduce errors and stay compliant with robust processes and secure systems.
Advanced Technology & Reporting
Access accurate, real-time reports on applications, performance and activity.
Scalability & Flexibility
Easily manage seasonal peaks, membership drives or rapid growth.
Hynt Membership Card Scheme, Managed Service
We provide a managed service for the Hynt Membership Card Scheme, from processing and managing applications to printing personalised ID cards and fulfilling cards directly to members’ homes.
Read more>
Delivering branded EV charging cards on behalf of Mobility Operations
Branded RFID electric vehicle charging cards with variable data on a personalised carrier letter, sent directly to Motability Scheme customers through our printing, fulfilment and mailing service.
Get in Touch
- Leisure, Arts and Entertainment Sector
- Trade Associations and Professional Bodies
- Charities and non-profits
- Sports Clubs
- EV Charging Companies
