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Returns Policy

Happy customers make us happy. So if for any reason you’re not completely satisfied with your purchase please call us on 0344 225 2303 or by email info@thecardnetwork.co.uk as soon as possible, usually within 15 days of delivery and we will do our best to resolve the problem.

If the goods are returned due to an error made by The Card Network or if the goods are faulty, we will replace where possible or refund the cost in full (including the purchase price of the goods and original delivery costs).

However, if the goods are returned for any other reason, The Card Network will only refund the purchase price paid for the goods excluding the original delivery costs. We will also charge a 10% handling fee for administration and re-stocking, and you will also need to pay for the return collection delivery costs.

Unfortunately we are unable to accept custom printed, encoded or custom programmed items as returns unless they are faulty.

After contacting Customer Services, please:

  • re-package the product(s) in their original boxes along with the dispatch note (or order acknowledgement) stating the reason for the return;
  • In the case of a defective product, please provide a full description of the fault and make sure you wrap the package securely;
  • Label the package(s) with your order reference number.

If a non-faulty product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item or charge a handling fee of 10% for restocking.

Refunds will only be made once the returned products are received by us.

This returns policy applies to UK customers and does not affect your statutory rights.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 15 days following the date of purchase of the product;

(b) the returned product is unused, in its original [unopened] packaging with any seal or shrink-wrap intact and with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out above; and

(d) the goods supplied are not custom printed, encoded or programmed to order.